Specialist support coordination

What is specialist support coordination

Specialist support coordination is a higher level of support. The focus is on reducing complexity in the participant’s support environment and helping the participant overcome immediate and/or significant barriers in plan implementation.

Specialist support coordination helps participants:

· Address complex barriers that affect their access to support.

· Design a service plan for their support needs, where appropriate.

Who provides specialist support coordination?

Specialist support coordination is delivered by a specialist support coordinator. Specialist support coordinators should be appropriately qualified and experienced to deliver the expert approach that is needed to address a participant’s complex support needs and/or risks in their environment.

 

Further information about registering to provide specialist support coordination can be found on the NDIS National Quality and Safeguards Commission website.

Specialist support coordination activities

Specialist support coordinators should help overcome complex barriers that affect participants’ ability to access and maintain appropriate support. They should work with participants, their families and carers to:

  • Identify and understand the barriers impacting the participant’s ability to access, use and maintain their supports.
  • Find and try solutions to address these barriers.
  •  Establish a process to overcome these barriers, including prioritising factors that need to be addressed first and determining what supports need to be in place immediately.